FAQ

GENERAL

1. What payments do you accept?

We accept PayPal and all major debit/credit cards.

2. When will I be charged?

Payments will be immediately taken from your account. You will receive an order confirmation email as soon as your payment has been processed. If your card is not authorised, payment will not be taken.

3. Do I have to pay for customs, duties, or import taxes?

We cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay additional fees.

SHIPPING & DELIVERY

1. How long are shipping times?

COVID-19 ADVISORY: We are currently experiencing shipping delays. Please allow 20-30 days for delivery after your order is shipped.

Your products will ship within 2-5 days of you placing your order, and then take 10-20 days to reach your doorstep. Please see our Shipping page for more details.

2. Where are your products from?

All of our products are manufactured and shipped from Asia. We ship directly from our manufacturers to save our customers from additional shipping costs.

3. How are my items shipped?

Your items are shipped by our fulfillment center and will usually reach you via your local postal service at your shipping destination.

4. Will I be notified when my order is shipped?

Yes. We will send an email or SMS notification as soon as your order is shipped. We advise to sign up for email and/or SMS notifications to ensure you receive real-time updates for your package's last location.

5. Can I cancel my order?

We only allow 24 hours to cancel any orders, otherwise your order is final.

Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

6. Can an order be changed?

We are unable to change an order once it's been placed. We currently do not accept exchanges, due to tracking issues. If you need a different size, color, etc, please cancel your original order for a refund and place a new order.

7. I entered the wrong shipping address. Can I still update it?

We work with an automated fulfillment platform. As a result, your order begins processing almost immediately after you submit your order.

As long as you reach out to us immediately regarding changing your address, we may be able to make the change before your item is processed.

Unfortunately, we are unable to change the shipping address once the order has been processed.

8. Only part of my order arrived. Where is the rest of my order?

Our items often arrive in separate packages, so it is common to receive your remaining item(s) several days (in some rare cases weeks) apart.

REFUND & RETURNS

1. What's your return policy?

If an item doesn't arrive or doesn't match the description, and your payment is eligible, we'll reimburse the full cost of the purchases paid minus the shipping cost.

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

2. What happens if I receive a damaged/wrong order?

We're very sorry to hear you received a damaged/incorrect order. Please contact our customer support team at support@samanthababy.com with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.

3. My order was lost/stolen/sent to the wrong address. Can you refund/replace my order?

We are NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing any claims with their local post office.